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Frequently Asked QuestionsGeneral | Cameras | Birdboxes | Hedgehog Boxes | Further Questions GeneralWhat payment methods are accepted? Visa, Mastercard, Amex, Solo, Maestro and Switch are accepted. Payments are made through the PayPal service. You do not need to be a PayPal member to order from us. Cheques, postal orders, bank transfer and school purchase orders are also accepted. Please choose the required option when going through our checkout system. Cheques should be made payable to 'Bredbury Communications'. Your order will be dispatched only after your payment has cleared. Why is the box untreated? Wood preservatives are damaging to the environment and damaging or fatal to the inhabitants of the box. An untreated box may last five years. You may treat the box with a water-based wood preservative, such as Sadolin or Fenceguard, but not inside the box or around the entrance hole. Can I order from outside the UK? Yes. If your web browser is Javascript enabled you can select a different country from the list at the top of each page. If you have any questions, please email salesabroad@nestcameras.co.uk. When will my order arrive? Orders within the United Kingdom should arrive within one week of your order. If your order has not arrived within a fortnight please email us at sales@nestcameras.co.uk to check your order's progress. Orders outside the United Kingdom may take significantly longer. May I return my item? As defined in The Consumer Protection (Distance Selling) Regulations 2000, the buyer may, provided he or she has taken reasonable care of the goods and returns the goods complete, undamaged, in re-saleable condition and in their original packaging, return the goods and be repaid the price paid in respect of them within seven working days of their delivery. The buyer is responsible for the delivery costs incurred. See the next question for returns after seven working days. What if I have a problem with my item? Our boxes are guaranteed to be without design faults for six months. Our cameras (including those sold in boxes) and other items are guaranteed to be without design faults for twelve months. Items found to have a design fault within this period will be replaced, repairs or refunded free of charge. Items found to be without design fault will be returned at the cost of the customer. Please contact us for more information. Damaged items can be repaired at cost to the customer. Repair will usually be more cost effective than buying a new item. Please contact us for more information. Is VAT added to the price shown? No. We do not currently charge VAT within the UK or EU. This is because we are not yet VAT registered. If VAT is added in future then this will be clearly stated on all our pages. Orders from outside the EU do not pay VAT, but may be liable for import taxes at the country of destination. Why do you not currently sell boxes with wireless cameras? We have found that wireless cameras are not of suitable quality and do not cover an acceptable distance. Use of wireless computer networks, microwave ovens and portable telephones may interfere with wireless cameras to decrease the range and quality of the images. In addition, wireless cameras are not fully wireless as they still require a DC power lead. How do I waterproof connectors? To waterproof them we recommend you wrap each outdoor connector with self-amalgamating tape, which can be found on our cables page. Cover the entire connector, starting by doing a few loops around the cable at one end, around the connector, then a few times around the cable at the other end of the connector. CamerasIn which countries will the cameras work? The cameras we sell use the PAL television standard. Our cameras will operate on TVs used in the United Kingdom, Ireland, Austria, Belgium, Germany, Iceland, Poland, Portugal and Spain. Also in Afghanistan, Albania, Algeria, Angola, Ascension Island, Australia, Azores, Bahrain, Bangladesh, Bosnia and Herzegovina, Botswana, Brunei, Cameroon, Canary Islands, Cape Verde, China (mainland), Christmas Island, Cook Island, Croatia, Cyprus, Czech Republic, Denmark, Dubai, Easter Island, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Finland, Gambia, Gaza & West Bank, Ghana, Gibraltar, Greece, Greenland, Guinea, Guinea-Bissau, Hong Kong, India, Indonesia, Israel, Italy, Jordan, Kenya, Kuwait, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madeira, Malawi, Malaysia, Maldives, Malta, Mozambique, Namibia, Nepal, Netherlands, New Zealand, Nigeria, Norfolk Island, North Korea, Norway, Oman, Pakistan, Papua New Guinea, Qatar, Romania, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Syria, Tanzania, Thailand, Tonga, Tristan da Cunha, Turkey, Uganda, United Arab Emirates, Vanuatu, Vatican City, Vietnam, Yemen, Zambia, Zanzibar and Zimbabwe. Please note that this list may be out of date or incorrect, please check that your television uses the PAL standard. For more information about the PAL standard see the Wikipedia PAL page. BirdboxesWhen should I put up a birdbox? All year round. Birds will investigate a box for some time before moving in. Additionally, boxes in winter give birds an opportunity to get out of the weather. Roosting birds will often return to the box for nesting. Where should I place the birdbox? Ideally between two and five metres from the ground. Facing between north and east provides the best protection from sunlight and winds. House sparrows prefer boxes that are placed high up under the eaves of a house. Robins prefer nests hidden within ivy or other growth. Boxes with colour cameras (item code NBAC) will only work in colour when there is sufficient light. For this reason, it is best to locate a box with colour camera in a bright area. When should I clean out the birdbox? The nest will be left in the box after the bird has finished with it, which should be removed. Also any unhatched eggs must be disposed of. Cleaning out a birdbox can only be legally done when it is not being used. Birdbox maintenance is best done between August and January. To rid the box of fleas and other parasites that may be left behind use boiling water. Cleaning products must never be used in the box. Where can I get more information about birds? We recommend visiting the Royal Society for the Protection of Birds' A to Z of UK Birds and Wikipedia. Hedgehog boxesWhen should I put out a hedgehog box? Hedgehogs may use boxes all year round. Boxes may be used for sleeping in, as well as from April to September for raising young and winter for hibernating. Where should I place a hedgehog box? The box should be placed in a secluded area. It should be raised above ground (e.g. on top of bricks) to prevent the floor of the box from flooding. Covering the box with polythene sheet or placing the box under a shrub will provide better wind protection. Hedgehogs have very sensitive feet, so the box should lined with leaves or shredded newspaper. What food should I put out for hedgehogs? Never feed hedgehogs bread or cow's milk, as it will hurt or kill them. The hedgehog's normal diet mostly consists of insects. You can put out cat food (but not fish-based) and water. Do not place food too close to the hedgehog box or leave uneaten food out for long periods, as this would attract other animals. Where can I get more information about hedgehogs? More information about hedgehogs can be found at The Epping Forest Hedgehog Rescue and Wikipedia. Further QuestionsIf you have a question that is not answered on this page, please email us at queries@nestcameras.co.uk and we will be happy to help. |